AIAS Lunch Seminar 11 augustus - Premilla D’Cruz - Indian Institute of Management Ahmedabad

Bystander behaviour in the context of workplace bullying: The influence of workplace friendship and managerialist HRM


Bystanders, while being the largest group in and an important constituent of the workplace bullying scenario, have received very little research attention. Addressing this gap, the present study, rooted in van Manen’s hermeneutic phenomenology and conducted in India’s international facing call centres, shows the relevance of both workplace friendship and managerial HRM and inclusivist and exclusivist HR strategies, in influencing bystander decisions, actions and outcomes. That is, bystander behaviour was prompted by friendship but was limited by managerial HRM which privileged inclusivist and exclusivist HR strategies. The study highlights that bystanders are not a neutral force in the bullying situation but play a critical role in influencing its evolution and development, making them part of the problem and the solution. Apart from underscoring the relevance of bystander training and intervention in organizational attempts to prevent and resolve workplace bullying, the evidence of heterogeneity and agency in bystander behaviour points to the need to revisit Darley and Latane’s ‘bystander effect’.

The presenter

Premilla D’Cruz is Associate Professor of Organisational Behaviour at the Indian Institute of Management, Ahmedabad, India, where she teaches Micro Organisational Behaviour and Creativity. Premilla’s research interests include workplace bullying, emotions in organizations, self and identity, organizational control, and ICTs and organizations. In the field of workplace bullying, her research has focused on organizational antecedents and on target experiences.

Premilla received her Ph.D. in Social Sciences from the Tata Institute of Social Sciences, Mumbai, India. She has published Employee Identity in Indian Call Centre: The Notion of Professionalism (2009, with Ernesto Noronha), Thinking Creatively at Work: A Sourcebook (2008), Family Care in HIV/AIDS: Exploring Lived Experience (2004) and In Sickness and in Health: The Family Experience of HIV/AIDS in India (2003), in addition to numerous international papers and presentations.

Dag: Donderdag 11 augustus
Tijd: 12.15 – 13.15 uur.
Locatie: AIAS, 3e verdieping gebouw M, Plantage Muidergracht 12
Inschrijven: Stuur ons een e-mail vóór dinsdag 9 augustus 12.00.
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Klik hier voor een overzicht van alle lunch seminars van augustus – december 2011

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